Customer Support Associate
Location: Stamford
Posted on: June 23, 2025
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Job Description:
Ready to solve problems and make customers smile? Come and join
our residential team as a Customer Support Associate , the go-to
person for Frontier customers. You'll handle questions, offer
solutions, and provide assistance on practically anything. If you
excel at crafting exceptional customer experiences, this is an
opportunity worth exploring. The work you’ll do here can truly make
a difference! Core responsibilities for the Customer Support
Associate include: Provides outstanding and welcoming support to
residential Frontier customers. Offers accurate and understandable
responses to questions about billing, accounts, products, and
services. Resolves customer problems effectively and refers complex
issues to the appropriate department as needed. Educates customers
about Frontier's product offerings and assists them in identifying
the best solutions for their requirements. Maintains detailed
customer records and logs all interactions correctly in the
systems. Collaborates with Customer Support Associate team members
to share effective techniques and improve customer service methods.
Guarantees Frontier's commitment to customer satisfaction is
demonstrated in every customer interaction.
Keywords: , East Hartford , Customer Support Associate, Customer Service & Call Center , Stamford, Connecticut
