Systems Integrator
Company: Wavetronix
Location: Hartford
Posted on: April 25, 2024
|
|
Job Description:
Although this position is posted as Systems Integrator, this
position internally will be classified as Applications Specialist
and will fulfill the duties below.
Wavetronix is looking for an Applications Specialist who is eager
to help solve customer technical problems and professionally walk
them through the installation, training, and support of new and
existing products.
A successful Applications Specialist will:
--- Master installation and configuration of Wavetronix core
products
--- Demonstrate and troubleshoot Wavetronix products
--- Build positive relationships with customers
--- Be self-motivated and enjoy working on and with teams
--- Have clear written and verbal communication skills
--- Be intrinsically motivated and enjoy working with the
customer
--- Able to work flexible shifts and to adapt workflow to changing
project schedules
--- Have previous field service experience in traffic signal/ITS
cabinets (at least 5 years)
--- Provide technical training (typically up to 10 people) on
products as needed either in the field or in office
--- Have the ability to give technical presentations
--- Review plans and design Wavetronix products into projects
--- Conduct technical site surveys
--- Provide service and customer support both in the field and over
the phone
--- Help manage all on site installation/configuration of
products
--- Diagnose errors or technical problems and determine proper
solutions
--- Document processes and produce timely and detailed trip
reports
--- Cooperate with the team and share information across the
organization
--- Comprehend customer requirements and make appropriate
recommendations
--- Keep track of current projects and support cases in CRM
--- Have a basic understanding of networking
--- Be excited about personal development and eager to engage in
development training
--- Travel as required within and between territories.
--- Technical degree (EE, EET) or certifications in ITS/traffic
industry preferred
More specifically, the successful Applications Specialist will
exhibit core competencies based on an aggressive training schedule
as follows:
3 Month Milestones
--- Understand company core values, strategies, and initiatives
--- Demonstrate functional knowledge to troubleshoot, test, repair,
and service Wavetronix technical equipment
--- Able to effectively use mobile tools and applications
--- Have a positive relationship with Wavetronix customers
--- Able to understand and effectively communicate technical
procedures and processes to customer
--- Comprehend customer requirements and make appropriate
recommendations to the client
--- Effectively communicate and cooperate with Technical Services
and share information across the organization
6 Month Milestones
--- Master installation and configuration of Wavetronix
products
--- Demonstrate the ability to troubleshoot, test, repair, and
service technical equipment
--- Demonstrate functional knowledge of Wavetronix non-core product
line
12 Month Milestones
--- Ability to install, configure, troubleshoot, and demonstrate
all Wavetronix products
--- Learn intersection and controller cabinet basic operation
--- Perform at least 5 solo technical customer visits
Wavetronix is the leader in Radar in the Intelligent Traffic
Industry. Our best Applications Specialists can work with all kinds
of people, from roadside technicians to city planners and
engineers. Candidates must be able to communicate effectively via
email, phone and in person. Candidates should be willing to get
their hands dirty and solve the customer's problem, document the
problem, and teach others how they solved that problem. About
Wavetronix:
Wavetronix' purpose---is to enable rewarding careers and foster
personal development. Today, we meet that purpose by creating
innovative technologies that make the world's roads safer and more
efficient. Our core values include putting people first and
embracing a growth mindset. We lead with insight and innovation;
seek out, embrace, and solve difficult challenges; and strive to
change the way our customers approach their problems. As a result,
we have enjoyed strong growth over the last 24 years. We continue
to invest in long-term growth, creating even more opportunities. We
work in teams, so we look for people who are humble, hungry, and
smart (you might want to ask us what that means).
If you share our values and have the education and experience to
help us create the most talented work force in the traffic
industry, we encourage you to apply.
Keywords: Wavetronix, East Hartford , Systems Integrator, Other , Hartford, Connecticut
Click
here to apply!
|