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Analysis Skills - Quality Assurance Specialist - Inter

Company: Veterans Sourcing Group
Location: East Hartford
Posted on: January 25, 2023

Job Description:

Client:Conduent_CNDTJP00005103
Job title:Quality Assurance Specialist
Job location:East Hartford, CT
Duration: 6 months

Position Objective:


  • Reporting to the Quality Assurance Supervisor, the Quality Assurance Specialist is responsible to conduct quality reviews of the various functional areas, identify trends or issues that are occurring, always with a focus on continual improvement.
  • Qualified candidates will bring forward innovative strategies for continuous quality improvements.

    Primary Duties and Responsibilities:


    • Demonstrate an ability to learn and understand the processes for all of the functional areas in order to perform quality reviews across all functional areas.
    • Meet performance standards for Quality, maintaining a quality score of 96% or higher and an Approved challenge percentage under 5 in a monthly basis based on challenges received.
    • Conduct objective concise quality assessments.
    • Meet the productivity standards for each of the functional areas.
    • Maintain a strong understanding of all functional areas and serve as a source of expert knowledge of the program and functional areas.
    • Update the quality monitoring data management system to compile and track assessment information.
    • Assist to implement and maintain quality processes, practices and measures for front line assurance activities and an increasing awareness for quality controls.
    • Perform administration tasks as needed by the business and to support key objectives of the Quality Team
    • Contribute toward improvement of current processes.
    • Track and ensure staff return quality assessments requiring corrections.
    • Support other departments as needed
    • All other duties as assigned.

      Experience/Education:


      • College degree preferred. Experience in government services to consumers, particularly health and human services or an equivalent combination of education and experience preferred.
      • Experience in public sector healthcare, Medicaid and/or CHIP a plus.

        Required Skills/Abilities:


        • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
        • The requirements listed below are representative of the knowledge, skill, and/or ability required.
        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment. Ability to communicate effectively through clear, concise written documentation, verbal presentations and interviews.
        • Strong analytical, organizational, time management and problem-solving skills.
        • Ability to produce accurate results.
        • Display motivation, initiative and ability to handle multiple projects
        • Ability to handle the stress of fast-paced, rapidly changing processes and guidelines.
        • Working knowledge of functional areas/processes and a willingness to gain an understanding of other operational processes.
        • Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
        • Ability to use MS Word, MS Excel and MS Outlook required.
        • Ability to achieve results through knowledge, empathy and commitment.
        • Bi-lingual preferred
        • Ability to type 30 WPM

          Physical Demands:


          • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

            Work Environment:


            • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Work is generally performed in an office setting. The noise environment is usually quiet.
            • Overtime, days, evenings and some weekend hours. Fast pace.

Keywords: Veterans Sourcing Group, East Hartford , Analysis Skills - Quality Assurance Specialist - Inter, Other , East Hartford, Connecticut

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