1st Shift Customer Care Specialist
Location: East Hartford
Posted on: January 24, 2023
Job Title: Customer Care Specialist
Pay Rate: $18.25
Duration: Temp to Hire
Hours: M-F 8- 4:30 or 8:30-5
Reports directly to a Call Center Supervisor. Provides courteous
and accurate one to one telephone contact with HUSKY consumers,
assisting in providing program, account information and password
reset assistance for the online Consumer Portal. Use the designated
system to document calls, requests and status information.
" Act as initial point of contact for inquiries from potential and
existing HUKSY beneficiaries related to Spend-down, My Account
password resets and Premium Billing for the HUSKY Program.
" Provide one-to-one telephone contact with consumers and
" Assist with password resets.
" Accurately respond to incoming calls received by the call
" Accurately document all interactions with consumers.
" Maintain technical and program policy proficiency in the HUSKY
Health rules/guidelines and other related program policies.
" Properly forward calls to Call Center Leadership or other CT
agencies per procedures.
" Provide clear, complete, accurate and objective information based
on full understanding of program requirements.
" Log calls into call tracking system; note trends in consumer
questions and concerns, report and recommend measures to improve
" Work with consumers in difficult situations.
" Handle and data enter complaints in accordance with approved
policies and procedures.
" Research inquiries as needed
" Report any technical problems with equipment, systems or
facilities to Call Center Manager
" Meet and exceed daily standards for calls answered, accuracy,
customer service, and quality.
" Participate in training activities as needed.
" Participate in and contributes to the quality improvement
" Other duties as may be assigned.
Required Skills/ Qualifications:
" Knowledge and operational experience in Medicaid and/or CHIP
programs a plus.
" General knowledge of public health, Medicaid and human services
" Ability to provide Exemplary Customer Service and achieve results
through respect, empathy, knowledge and commitment.
" Basic understanding of a call center environment and quality
" Ability to establish and maintain effective working relationships
with Consumers and co-workers.
" Ability to problem solve through analysis and ongoing
" Ability to work with people of diverse backgrounds.
" Data entry skills to include accuracy and spelling
" Ability to handle multiple tasks and meet deadlines; flexibility
" Ability to maintain strict confidentiality
" Ability to maintain self-control under stressful situations.
" Ability to work independently and maintain accountability
" Excellent verbal, written, and interpersonal skills
" Proficient in use of computer, including MS Office Suite and
" Bilingual capabilities a plus
" Ability to type at least 30 WPM.
" Associates degree from an accredited college or university
" Six months minimum experience in call center environment.
Benefits (employee contribution):
Health savings account
Flexible spending accounts
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: Careerbuilder-US, East Hartford , 1st Shift Customer Care Specialist, Other , East Hartford, Connecticut
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