IT Support Specialist

Company: Horst Engineering & Mfg Co
Location: East Hartford
Posted on: January 23, 2023

Job Description:

The IT Support specialist is responsible for ensuring that all technical company software and hardware is functioning optimally. This role will provide internal support and customer service on both hardware and software. This role will be responsible for troubleshooting and working with the IT Manager to advise on solutions. Major Areas of Responsibility:

• Diagnose and resolve technical hardware and software issues
• Handle all technical support cases
• Assess compatibility of new programs with existing programs
• Assist in improvements by evaluating objectives, specifications, and proposed changes to make informed recommendations
• Prepare technical reference material that can be used by internal users.
• Consult with IT Manager and other departments as needed
• Train end users in hardware functionality and software programs
• Resolve logged errors in a timely manner
• Monitor hardware, software, and system performance metrics
• Other duties as assigned Requirements:
  • Minimum high-school diploma; Associates Degree in Computer Science preferred
  • Minimum of 1-3 years' experience in similar role
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Proficient with Microsoft Office and Microsoft Access
  • ERP Experience, Epicor preferred Physical Requirements:
    • Ability to push/pull up to 50 lbs
    • Ability to sit/stand for long periods of time
    • Ability to bend and reach THIS IS AN ONSITE POSITION, REMOTE/HYBRID NOT AVAILABLE. NO AGENCIES.PI201499987

Keywords: Horst Engineering & Mfg Co, East Hartford , IT Support Specialist, Other , East Hartford, Connecticut