IT Support Specialist
Company: Horst Engineering & Mfg Co
Location: East Hartford
Posted on: January 18, 2023
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Job Description:
The IT Support specialist is responsible for ensuring that all
technical company software and hardware is functioning optimally.
This role will provide internal support and customer service on
both hardware and software. This role will be responsible for
troubleshooting and working with the IT Manager to advise on
solutions.Major Areas of Responsibility:Diagnose and resolve
technical hardware and software issuesHandle all technical support
casesAssess compatibility of new programs with existing
programsAssist in improvements by evaluating objectives,
specifications, and proposed changes to make informed
recommendationsPrepare technical reference material that can be
used by internal users.Consult with IT Manager and other
departments as neededTrain end users in hardware functionality and
software programsResolve logged errors in a timely mannerMonitor
hardware, software, and system performance metricsOther duties as
assignedRequirements:Minimum high-school diploma; Associates Degree
in Computer Science preferredMinimum of 1-3 years' experience in
similar roleWorking knowledge of fundamental operations of relevant
software, hardware, and other equipmentProficient with Microsoft
Office and Microsoft AccessERP Experience, Epicor preferredPhysical
Requirements:Ability to push/pull up to 50 lbsAbility to sit/stand
for long periods of timeAbility to bend and reachTHIS IS AN ONSITE
POSITION, REMOTE/HYBRID NOT AVAILABLE.NO AGENCIES. PI201500437
Keywords: Horst Engineering & Mfg Co, East Hartford , IT Support Specialist, Other , East Hartford, Connecticut
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