IT Support Specialist

Company: Horst Engineering & Mfg Co
Location: East Hartford
Posted on: November 20, 2022

Job Description:

The IT Support specialist is responsible for ensuring that all technical company software and hardware is functioning optimally. providing internal support and customer service on both hardware and software. This role will be responsible for troubleshooting and working with the IT Manager to advise on solutions.Major Areas of Responsibility:Diagnose and resolve technical hardware and software issuesHandle all technical support casesAssess compatibility of new programs with existing programsAssist in improvements by evaluating objectives, specifications, and proposed changes to make informed recommendationsPrepare technical reference material that can be used by internal users.Consult with IT Manager and other departments as neededTrain end users in hardware functionality and software programsResolve logged errors in a timely mannerMonitor hardware, software, and system performance metricsOther duties as assignedRequirements:Associates Degree in Computer ScienceMinimum of 1-3 years' experience in similar roleWorking knowledge of fundamental operations of relevant software, hardware, and other equipmentProficient with Microsoft Office and Microsoft AccessERP Experience, Epicor preferredPI197274328

Keywords: Horst Engineering & Mfg Co, East Hartford , IT Support Specialist, Other , East Hartford, Connecticut