Customer Support Engineer (Hybrid)
Company: Raytheon Technologies Corp
Location: East Hartford
Posted on: November 20, 2022
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118
Pratt & Whitney is working to once again transform the future of
flight-designing, building and servicing engines unlike any the
world has ever seen. And because transformation begins from within,
we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent
takes flight-beyond the borders of title, a country or your comfort
zone. Bring your passion and commitment and we'll welcome you into
a tight-knit team that takes our mission personally. Channel your
drive to make a difference into shaping an organization and an
industry that's evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we
believe diversity of thought enables creativity, innovation, and a
foundation for inclusion. By fostering an inclusive culture, we
accept a shared accountability and responsibility to recognize,
sponsor, coach, hire and promote talent equally. We welcome our
employees to be their whole - best - selves at work because trust,
respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every
day. Just look up.
In addition to transforming the future of flight, we are also
transforming how and where we work. We've introduced role types to
help you understand how you will operate in our blended work
environment. This role is: Hybrid
Hybrid: Employees who are working in Hybrid roles will work
regularly both onsite and offsite. This means that responsibilities
of the job need to be performed onsite on a regular basis.
Remote: Employees who are working in Remote roles will work
primarily offsite (from home).
Candidates will learn more about role type and current site status
throughout the recruiting process. For onsite and hybrid roles,
commuting to and from the assigned site is the employee's personal
Are you ready to go beyond?
This is a great development opportunity for a self-motivated
individual that will support multiple systems components while
developing their technical skills and becoming a more well-rounded
individual. This is a unique position that will allow the
individual to gain cross functional knowledge and experience that
will aid in the individual's professional development and support
future career opportunities.
- Provide rotational type technical support to the PW4000 systems
team. This position will support all the PW4000 systems components
and will provide support driven by demand and/or need within the
group. Tasks will include but are not limited to investigations,
technical presentations, position paper authoring, Technical Manual
Updates, root cause and corrective action investigations, service
bulletin creation, adhoc admin requests, and engine history
- Form and lead cross functional teams with the customer, CSE,
and CIPTs to resolve PW4000 engine operation, test, troubleshooting
and logistical issues.
- Lead investigations on engine or aircraft interface issues to
identify root cause of anomalies and identify improvements
- Write Position Papers using technical data provided by other
organizations to transmit recommendations and verify effectiveness
and closure of recommendations.
- Coordinate with Component Integrated Product Teams (CIPTs) to
support including activities involved in implementing, conducting,
DR, SIB, or MIP investigations and submission of a DR final letter
- Co-Lead, coordinate, prepare and present technical and in
support of Propulsion Technical Meetings and Propulsion Users
- Present major issues and solutions to internal management team
and external customers in various communications meetings
- Participate in Weekly customer telecoms to provide status of
- Create, manage, and execute presentations across multiple
- Bachelor's degree in Engineering or equivalent technical
- A minimum of 8+ years of experience working with commercial or
military turbine engines required
- U.S. Citizenship required due to government contracts
- Experience with design, manufacture, or maintenance of the
PW4000 engines is a plus
- Demonstrated successful management of large-scale projects,
including the management of multiple priorities in parallel
- Experience with field service, logistics, corrective actions,
and writing technical reports
Raytheon Technologies is An Equal Opportunity/Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
Keywords: Raytheon Technologies Corp, East Hartford , Customer Support Engineer (Hybrid), Other , East Hartford, Connecticut
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