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Call Center Representative

Company: MMC Group
Location: East Hartford
Posted on: September 15, 2022

Job Description:

*MMC Group is looking for a Call Center Representative in the East Hartford, CT!**_\*\*\*Onsite\*\*\*_**Typing test must be conducted to be considered: **URL to login - *https://amcatglobal.aspiringminds.com/_*User Name - MMC\_TYPING05*__*Password -* *Password1!*_*Pay: * $18.25/hr (increased from previous $16.83/hr.)*Schedule: * Monday - Friday 8:00AM - 4:30PM EST or 8:30AM - 5:00PM*Job Description and Responsibilities: *Reports directly to a Call Center Supervisor. Provides courteous and accurate one to one telephone contact with HUSKY consumers, assisting in providing program, account information and password reset assistance for the online Consumer Portal. Use the designated system to document calls, requests, and status information:* Act as initial point of contact for inquiries from potential and existing HUKSY beneficiaries.* Provide one-to-one telephone contact with consumers and providers.* Assist with password resets.* Accurately respond to incoming calls received by the call center.* Accurately document all interactions with consumers* Maintain technical and program policy proficiency in the HUSKY Health rules/guidelines and other related program policies.* Properly forward calls to Call Center Leadership or other CT agencies per procedures.* Provide clear, complete, accurate and objective information based on full understanding of program requirements.* Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.* Work with consumers in difficult situations.* Handle and data enter complaints in accordance with approved policies and procedures.* Research inquiries as needed* Report any technical problems with equipment, systems, or facilities to Call Center Manager* Meet and exceed daily standards for calls answered accuracy, customer service, and quality.* Participate in training activities as needed.* Participate in and contributes to the quality improvement process.* Other duties as may be assigned.*Qualifications: ** Ability to type at least 40 WPM. *(will be required to take a typing test!)** Bilingual capabilities a plus* Two (2) years minimum experience in call center environment.* Two (2) years minimum experience in a healthcare field.Job Type: Full-timePay: $18.25 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to Friday* Weekend availabilityAbility to commute/relocate:* East Hartford, CT: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* Have you completed the typing test indicated in the job description? (Will be automatically rejected without completion of typing test as it is required)Experience:* Call center: 2 years (Required)Work Location: One location

Keywords: MMC Group, East Hartford , Call Center Representative, Other , East Hartford, Connecticut

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