Service Department Receptionist
Company: White Plains Honda
Location: White Plains
Posted on: August 7, 2022
Job Description:The Service Department -Receptionist is expected
Protect the legal, financial and moral well being of the
Ensure all calls and customers are greeted in a timely and
welcoming fashion to initiate positive visits;
Accurately file receipts and permits to maintain an accurate record
keeping process to ensure quick data retrieval;
Be a teacher to support the efforts of other employees to be
successful; Seek ways to improve business operations efficiencies
and customer service.
Ensure maximum productivity, customer service and cost control.
Achieve customer service satisfaction standards while facilitating
incoming calls and traffic.
Effectively greets, communicates and guides customers to
appropriate departments for assistance.
Accurately review receipt of money and permits to ensure consistent
tracking methods are utilized.
Reports to work on time and maintains a reliable work schedule
which fosters a dependable environment for customers and team
Effectively communicate with and perform all job duties requested
Perform all other job duties as requested by management.
Operate with integrity.
Demand the highest ethical standards from self and others
Set an example of good attitude and professionalism, including a
neat, orderly and safe work environment.
Communicate and help resolve customer complaints and
Job Requirements:Job Qualifications:
High school diploma or the equivalent, preferred.
One year of reception experience in a retail facility is
Working knowledge of Outlook and Microsoft Office applications.
One year of customer service experience.
Professional communication skills.
Work performed in a dealership administrative setting due to
necessity to welcome dealership customers and guests in person.
While performing the duties of this job, the employee is exposed to
weather conditions precedent at that time.
Regularly required to sit, stand, talk, hear, use hands and fingers
and move about facilities.
Required to lift up to 10 pounds.
Required vision include the ability to adjust focus.
Required to operate equipment in a safe manner at all times.
Perform other duties as required.
To perform the job successfully, an individual should demonstrate
the following competencies to perform the essential functions of
Leadership- the individual demonstrates ethical and followership
behaviors which promotes our dealership standards resulting in a
cohesive and effective team.
Compliance --- the individual understands and adheres to all
Company standards, state and federal laws and regulations as well
as product pricing guidelines of all lenders, agencies or business
Customer Service--the individual understands his/her role in
providing excellent customer service through the defined processes
which promote efficiencies, fairness and cost effectiveness.
Ethics/Integrity --- the individual represents tour dealership by
conducting his/her self in a professional and courteous business
manner that demonstrates integrity and avoids the actual or
perception of a conflict of interest.
Oral Communication--the individual clearly identifies and
professionally expresses issues in positive or negative
Planning/Organizing--the individual prioritizes and plans work
activities and uses time efficiently.
Quality--the individual demonstrates accuracy and thoroughness and
monitors own work to ensure quality.
Dependability--the individual is consistently at work and on time,
follows instructions, responds to management direction and solicits
feedback to improve performance.
Safety and Security--the individual observes safety and security
procedures and uses equipment and materials properly.
Benefits Include: -
Our team members enjoy a positive working environment with
opportunities for professional growth through training and
advancement from within the organization.
Our team members also enjoy a comprehensive benefits program
Medical, -Employee discounts on vehicle purchases, parts and
Comprehensive employee recognition programs.
Continued training through the manufacturer.
Opportunities for career advancement. -
When you join our organization, you'll enjoy comprehensive
training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the
automotive industry has to offer.
The above statements are intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
We are an -Equal Opportunity Employer and a drug free
We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
Keywords: White Plains Honda, East Hartford , Service Department Receptionist, Other , White Plains, Connecticut
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