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Call Center Rep

Company: Global Channel Management, Inc.
Location: East Hartford
Posted on: November 23, 2021

Job Description:

Call center rep needs 2 years' experience Call center rep requires: --- 2 years' minimum experience in call center environment --- 2 years' minimum experience in a healthcare field. --- Medicaid and/or CHIP programs a plus. --- General knowledge of public health, Medicaid and human services systems preferred. --- 40 WPM --- Bilingual capabilities a plus --- Ability to provide Exemplary Customer Service and achieve results through respect, empathy, knowledge and commitment. --- MS Office Suite and Avaya telephone system Call center rep duties: --- Accurately respond to incoming calls received by the call center. --- Accurately document all interactions with consumers. --- Properly forward calls to Call Center Leadership or other CT agencies per procedures. --- Provide clear, complete, accurate and objective information based on full understanding of program requirements. --- Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. --- Work with consumers in difficult situations. --- Handle and data enter complaints in accordance with approved policies and procedures. ...

Keywords: Global Channel Management, Inc., East Hartford , Call Center Rep, Other , East Hartford, Connecticut

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