Call Center Rep
Company: Global Channel Management, Inc.
Location: East Hartford
Posted on: November 23, 2021
Call center rep needs 2 years' experience Call center rep
requires: --- 2 years' minimum experience in call center
environment --- 2 years' minimum experience in a healthcare field.
--- Medicaid and/or CHIP programs a plus. --- General knowledge of
public health, Medicaid and human services systems preferred. ---
40 WPM --- Bilingual capabilities a plus --- Ability to provide
Exemplary Customer Service and achieve results through respect,
empathy, knowledge and commitment. --- MS Office Suite and Avaya
telephone system Call center rep duties: --- Accurately respond to
incoming calls received by the call center. --- Accurately document
all interactions with consumers. --- Properly forward calls to Call
Center Leadership or other CT agencies per procedures. --- Provide
clear, complete, accurate and objective information based on full
understanding of program requirements. --- Log calls into call
tracking system; note trends in consumer questions and concerns,
report and recommend measures to improve customer service. --- Work
with consumers in difficult situations. --- Handle and data enter
complaints in accordance with approved policies and procedures.
Keywords: Global Channel Management, Inc., East Hartford , Call Center Rep, Other , East Hartford, Connecticut
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