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Call Center Representative

Company: First Choice Health Centers, Inc.
Location: East Hartford
Posted on: November 16, 2021

Job Description:

The Call Center Representative position serves as the primary avenue of patient contact with First Choice Health Centers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through registration, answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying insurance and collection of patient balances.Primary Accountabilities and Tasks: Answers all incoming in a timely mannerSchedules patientsObtains required informationCheck messages at beginning of dayCheck voice mail and return message(s) by end of day.Make same day appointment for pediatricians and sick patientsRefer to phone triage list for calls referred to RN/ProviderEnsure messages are taken in EMRSets up appointment with appropriate provider according to policyAccommodate requests for specific providers if circumstances permitComplies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.Job Type: Full-timePay: From $17.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Language:Spanish (Preferred)Work Location: One location

Keywords: First Choice Health Centers, Inc., East Hartford , Call Center Representative, Other , East Hartford, Connecticut

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