Ford and Lincoln Brand Specialist

Company: Hoffman Auto Group
Location: East Hartford
Posted on: May 3, 2021

Job Description:

We're looking for a driven, tech savvy hard worker who isn't afraid to have a little fun!

By the way, we feel like this is important to state upfront, we are BYOW

(Bring Your Own Wig)

Our Ford/ Lincoln team takes pride in working hard and prioritizes the customer experience. We're in the business of making our customer's dreams come true. 

Benefits of being a part of the Hoffman family:

- Closed Sundays

- Gym Reimbursement

- Paid Holiday & Vacation Days

- 401K & Health Savings Employer Match

- Tuition Reimbursement

-Student Loan Assistance

Prepare monthly to better understand the day-to-day activities necessary to achieve monthly personal goals as set by management.

1. Track daily activities such as: showroom phone and internet opportunities, test drives, appointments, etc. to monitor and stay on path toward achieving monthly goals. Report to management concerning any obstacles or opportunities that may affect workflow.
2. Complete all daily activities. Included but not limited to: CRM duties, follow ups, entering complete and accurate customer contact information, and following up with delivered clients in accordance to management’s instructions.
3. Maintain CRM system to encourage repeat business and encourage vehicle owner to refer leads and prospects, as well as to achieve market share requirements.
4. Be active and creative in customer prospect opportunities, developing opportunities outside of daily walk-in traffic to help achieve goals.
5. Complete a dealership walkthrough with all clients (service, features, parts, etc.).
6. Perform delivery of sold vehicle, demonstrating features and operation of the vehicle. Offer second delivery at customer’s preference.
7. Learn and understand the terminology of the automobile industry and keep abreast of technological changes in products. Be familiar with competitive products, including prices, equipment, models, and trading practices.
8. Maintain CSI scores above regional average on a monthly basis.

1. High School Diploma
2. 1-2 years’ experience in a sales orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Keywords: Hoffman Auto Group, East Hartford , Ford and Lincoln Brand Specialist, Other , East Hartford, Connecticut