Customer Service Representative
Company: U.S. Environmental Rental
Location: East Hartford
Posted on: May 3, 2021
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Job Description:
Objective
Customer service is not only the heart of our product, but also
what distinguishes us from the competition. We pride ourselves on
being responsive and creative. Therefore, CSR's must be friendly,
diplomatic and organized. They are expected to work with our
clients, as well as other associates throughout our organization,
to ensure that orders are filled accurately and in a timely manner.
A positive attitude and enthusiasm to learn about our equipment
including specifications, applications and maintenance is a must
for all Customer Service Representatives.
Essential Responsibilities
Description
Answer incoming calls and communicate with clients and associates
regarding questions, orders and/or forwarding calls to the
appropriate department.
Input and print new orders, make changes that may include include
cancelations, additions, subtractions, transfers and stop
rentals.
Enter orders into our operating software Alert IMS.
Communicate any essential or vital information to our technical,
sales, purchasing and delivery/shipping teams via appropriate
communication protocols; including face-to-face discussions,
inter-office phone calls, email or video conferencing.
Follow-up with clients to provide information or solicit needed
documents, order confirmations, quotes or other essential
information.
Facilitate inter-office transfer of equipment.
Assist inventory and accounting associates in making sure inventory
transactions are being recorded accurately.
Perform all reasonably assigned tasks.
Frequency
Daily
Daily
Daily
Daily
Daily
Daily
Weekly / Monthly
When requested
Qualifications & Requirements
Preferred Experience, Skills & Abilities
Job Information
Reports To:
Customer Service Manager (Office Manager)(Site Director)
Position Type:
Nonexempt
Full-time / part-time
Fulltime
Travel Required:
Up to 1 5 days per year
Level / Salary Range:
$15/hr.
Level
Entry level
This position is part of our flexible work
team.
All flexible work team members must be willing to receive
cross-training and be able to perform the essential tasks of other
flexible work team positions when reasonably requested.
Physical Demands and Work Environment
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this position. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
functions. While performing the duties of this position, the
employee is regularly required to talk or hear. The employee
frequently is required to use hands or finger, handle, or feel
objects, tools or controls. The employee is occasionally required
to stand; walk; sit; reach with hands and arms. The employee must
occasionally lift and/or move up to 15 pounds. Specific vision
abilities required by this position include close vision, distance
vision, peripheral vision, and the ability to adjust focus. The
noise level in the work environment is usually moderate.
Note
This job description in no way states or implies that these are the
only duties to be performed by the employee(s) incumbent in this
position. Employees will be required to follow any other
job-related instructions and to perform any other job-related
duties requested by any person authorized to give instructions or
assignments. All duties and responsibilities are essential
functions and requirements and are subject to possible modification
to reasonably accommodate individuals with disabilities. To perform
this job successfully, the incumbents will possess the skills,
aptitudes, and abilities to perform each duty proficiently. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of
knowledge, skills, or abilities. This document does not create an
employment contract, implied or otherwise, other than an "at will"
relationship.
The company is an Equal Opportunity Employer, drug free
workplace,
and complies with
ADA regulations as applicable.
Legal Disclaimer:
This document is intended for informational purposes only and does
not constitute legal information or advice. This information and
all HR Support Center materials are provided in consultation with
federal and state statutes and do not encompass other regulations
that may exist, such as local ordinances. Transmission of documents
or information through the HR Support Center does not create an
attorney-client relationship. If you are seeking legal advice, you
are encouraged to consult an attorney.
Keywords: U.S. Environmental Rental, East Hartford , Customer Service Representative, Other , East Hartford, Connecticut
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