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F135 USAF FS&S Associate Director

Company: Raytheon Technologies
Location: East Hartford
Posted on: May 3, 2021

Job Description:

Date Posted: 2021-01-04-08:00 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Pratt & Whitney is working to, once again, transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within, were seeking the people to drive it. So- calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title, a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future. Where the difference you make is on display every day. Just look up. Are you ready to go beyond? This position leads multiple teams headed by Managers and/or Supervisors, establishing and executing Field Service objectives. Develops tactical and operational plans to ensure quality and consistency in solving complex client issues. Defines and reviews the sourcing strategies to allocate manpower efficiently, and coaches less experienced managers. Owns complex customer agreements, service levels, and the strategy and execution of complex key stakeholder issues. Presents updates to senior stakeholders. Primary Responsibilities: Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations. Defines and reviews the sourcing strategies to allocate manpower efficiently across multiple geographic locations. Advises and guides the process of solving complex escalated issues that would impact the business and provide recommendations for solutions to executive leadership. Possesses strong technical/product knowledge. Quality Issue Management. Contacts key stakeholders to resolve escalated complaints and establish the appropriate improvement plan. Coaches lower-level managers to ensure operational achievements are met. Establishes training and audit/assessment programs to ensure the implementation and effectiveness of internal controls. Owns complex customer agreements and service levels. Owns the strategy and execution of complex key stakeholder issues. Presents updates to senior stakeholders to ensure they are well informed. Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing and removing equipment. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers. Troubleshoots technical problems and issues and recommends actions to company or customer representatives. Assesses product needs in accordance with customer specifications. Acts as local on-site UTC representative to the customer's organization. Manages statement of work to meet customer and contract requirements.Basic Qualifications:Candidates for this role should possess a Bachelors degree and 10 years of prior relevant experience or an Advanced degree and 8 years of prior relevant experience Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link (/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: Raytheon Technologies, East Hartford , F135 USAF FS&S Associate Director, Other , East Hartford, Connecticut

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