Additive Manufacturing (3D Printing) Field Service Technician
Company: GoEngineer Inc
Location: Hartford
Posted on: April 18, 2024
Job Description:
Description:The Field Technician provides on-site preventative
and corrective maintenance service including installation of
assigned Stratasys additive manufacturing equipment. The Field
Technician will also be required to provide technical assistance to
the GoEngineer staff and to prepare, print and post process 3D
print jobs for prospect benchmarks. Responsibilities:
- System installation of Stratasys equipment for new customers as
well as operator training.
- Performs necessary technical support to assist customers in
continued effective and efficient operation of their
equipment.
- Perform corrective and preventative maintenance of Stratasys
additive manufacturing equipment on-site at customer
facilities.
- Responsible for all related administration pertaining to
customer calls, including the timely completion of service reports,
expense reports and weekly time reports, as well as the tracking of
preventive maintenance and upgrade requirements for customers.
- Develop strong relationships with customers and sales
partners.
- Act as customer liaison and help drive customer issues to
resolution.
- Driving customer retention and loyalty for the GoEngineer and
Stratasys brands in order to increase our customer loyalty.
- Gathering customer information including product and business
information.
- Proactively identifying areas of customer dissatisfaction and
resolving customer issues promptly.
- Identify sales leads and feed information back to the sales
team.
- Educate customers on the latest corporate initiatives and
Stratasys products.
- Evaluate, modify, print and post process benchmarks from
prospect data as provided by the sales team. Requirements:
Education Required:
- Technical trade school studies or equivalent experience.
Experience Required:
- Minimum 3 years of experience in a field service environment
desired.
- Solid understanding of all aspects of complex
electro-mechanical high-tech equipment.
- Advanced analytical and problem solving skills.
- Demonstrated ability to diagnose, repair and solve
system/equipment issues.
- Proven customer oriented skills in a service environment.
- Superior communication and listening skills.
- Excellent interpersonal skills including courtesy, tact, and
discretion.
- Planning, organizational and administrative abilities.
- Experience in the Rapid Prototyping industry is preferred.
Personal Attributes Required:
- Practical hands-on approach is essential.
- "Can do" attitude.
- Planning, organizational and administrative skills.
- Ability to adapt to a fast changing environment and work well
under pressure.
- Willingness to travel locally daily with up to 80% travel with
overnight stays.
- Ability to occasionally provide support outside normal working
hours.
- Must be able to lift 100 lbs. Compensation details: 50000-52000
Yearly SalaryPIb3e2fb86c9b5-25448-33895571
Keywords: GoEngineer Inc, East Hartford , Additive Manufacturing (3D Printing) Field Service Technician, IT / Software / Systems , Hartford, Connecticut
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