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Technical Service Deliver Lead, Endpoint Technologies

Company: Unisys
Location: East Hartford
Posted on: May 16, 2020

Job Description:

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , Intelliserve


What success looks like in this role:

* Desktop Management Technical Service Delivery Lead* Desktop Management Technical Service Delivery Lead would most often be the senor lead on site at the account representing Endpoint service tower. The EPO Delivery Lead would be the interface between remote teams and other shared Service Centers, account managers, the client and Endpoint management as it relates to daily operations for Endpoint services.

* Primary Contact point for the client, PMO, remote teams and UIS Management for EPO activities
* Revenue Generation* Work with Acct MGR, SA's and Service Towers to identify and take forth new services and solutions
* Identify and drive Innovation and CSIP
* Memorialize to account teams and clients the Endpoint core services capabilities

* Oversee processes, Delivery and Projects* Identify process improvement areas and raise with his/her manager
* Facilitate the capture of reporting metrics that would feed SLA/KPI reporting dashboard

* Operations Lead* Will act as an interface between delivery team - accounts team - clients
* EPO Delivery Lead is the primary check and balance overseeing the daily operations of endpoint
* The EPO Delivery Lead participates in the daily operations meetings focused on Endpoint activities
* The EPO Delivery Lead would participate in the larger client operations reviews and QBR
* Works with tower SPOC/SME/Manager on new scope of business and estimations, initial and final review of the scope of additional work
* Review and provide guidance on any key technical decisions to be taken for an account - works closely with the respective tower leads/SMEs in providing recommendations for service improvement
* Coordinates other technical resources, either directly or indirectly to ensure staffing needs, skills and deliverable are satisfactory.
* Client Management
* EPO Escalation point



You will be successful in this role if you have:

Key Qualifications:
* Government Clearance Required
* Requires a Bachelor's Degree and a minimum of 10 years' experience
* Is recognized as an expert in own area within the organization
* Requires specialized depth and/or breadth of expertise
* Interprets internal or external business issues and recommends solutions/best practices
* Experience with the following tool sets: LANDesk, Flexera Admin Studio, Symantec, Bitlocker


img height=1 width=1 border=0 src=https://unisys.contacthr.com/74882592.jpg /

Keywords: Unisys, East Hartford , Technical Service Deliver Lead, Endpoint Technologies, IT / Software / Systems , East Hartford, Connecticut

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