Supv Customer Charged Services
Company: CONNECTICUT NATURAL GAS C
Location: East Hartford
Posted on: November 19, 2022
Primary responsibility is to manage service employees to ensure the
efficient and productive completion of assigned work/projects.
Mentor and actively assist in enhancing the skill development of
employees to ensure employee growth and development to become a
leader within the organization. Individual must possess a thorough
working knowledge of operating procedures and provides support to
other operations staff; resolves complaints; responds to gas
emergency situations and/or facilitates Gas Operations response
protocols to emergency situations. Responds to all emergency
situations, fulfills overtime assignments and on-call/office/field
coverage as directed. Provides both the administrative and
managerial supervision of bargaining unit employees.
Manage the daily activities of employees and be responsible for the
efficient distribution of work to field forces and the processing
of gas emergencies, installation, service, repair, and the safe
operation of company-owned gas equipment in accordance with
applicable codes pertaining to natural gas including company,
state, and federal regulatory policies, procedures, and
Establish and update daily work order assignment/schedule for use
by dispatchers and maintain satisfactory scheduling times for field
operations maintenance activities.
Identify and implement best practices across the companies to
ensure a productive and efficient organization.
Responsible for the scheduling and coordination of administrative
departmental activities, not limited to, Operator Qualification
compliance, training, vacations, shift scheduling, and other items
Directly assist the Lead Supervisor in identifying development
areas and developing performance improvement initiatives for the
Support field activities/programs and act as liaison with all other
departments and customers pertaining to functions/responsibilities
within the department. Collaborates with others regarding the
administration and compliance of all codes and standards to ensure
the safe delivery of natural gas to our customers.
Responsible for processing payroll, overtime, and tracking employee
productive/unproductive work time.
Ensure all employees fully understand their personal responsibility
and accountability to adhere to standards of performance and
departmental objectives regarding safety and all other work-related
Provides input to and oversees the budget for the assigned work
Develop Self & Others
Empower to grow
Collaborate and Share
Be a role model
Focus to achieve results
Skills and Requirements
Education: High School Diploma Experience:10 Years of strong gas
operations or 5 Years Field Experience/ Equivalent Degree
Candidate must have at least 10 years of very strong gas operations
or HVAC experience, or 5 years of field experience or an equivalent
degree. Must be qualified as a first responder. Must have
administrative, communication, and decision-making abilities.
Strong leadership/managerial skills required. Must be available
24/7/365 to support gas emergency situations. A bachelor's degree
in business or related field is preferred.
Strong quantitative skills with a proven ability to use/produce
spreadsheets or other similar programs, strong written and verbal
skills, and a proven ability to use MS Office. Must be
self-directed and have demonstrated initiative and assertiveness
skills. Proven ability to multitask in a fast paced, mission
critical environment. Gas industry operations experience is
required. Technical knowledge in gas utilization and excellent
customer service skills required.
Please note that any applicant who is not a citizen of the country
of the vacancy will be subject to compliance with the applicable
immigration requirements to legally work in that country
Avangrid employees may be assigned a system emergency role and in
the event of a system emergency, may be required to work outside of
their regular schedule/job duties. This is applicable to employees
that will work in Connecticut, Maine, Massachusetts, and New York
within AVANGRD Network and Corporate functions. This does not
include those that will work for Avangrid Renewables%6734855%
Keywords: CONNECTICUT NATURAL GAS C, East Hartford , Supv Customer Charged Services, Hospitality & Tourism , East Hartford, Connecticut
Didn't find what you're looking for? Search again!