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Customer Service Representative

Company: Gainwell
Location: East Hartford
Posted on: May 6, 2021

Job Description:

Job Description:Description* Responsible for answering 50-80 calls per day * Assists physicians, hospitals and clinics with medical claim submission procedures for the CMS 1500 & UB 04 claim forms * Assists physicians, hospitals and clinics with completion of provider enrollment applications * Provide explanation of claim payment questions * Responsible for escalating complicated claim questions * Provider support for Web based applications & EDI claim submission QualificationsEducation and Experience Required:* High school education or equivalent. * Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.\u200bKnowledge and Skills:* Medical claim billing experience* Medicaid knowledge* Superior communication skills both written and verbal * Excellent customer service skills, active listening skills, and proper phone etiquette * Ability to multi-task * Computer proficiency, including use of web applications & Microsoft suite * Problem solving skills * Accuracy in data entry * Familiarity with computer technology * Oversee compliance with operating procedures and standards

Keywords: Gainwell, East Hartford , Customer Service Representative, Hospitality & Tourism , East Hartford, Connecticut

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