Program Manager
Company: Monte Nido & Affiliates, LLC
Location: Waltham
Posted on: March 9, 2026
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Job Description:
We save lives while providing the opportunity for people to
realize their healthy selves.: Program Manager Monte Nido Walden
Waltham, MA Monte Nido has been delivering treatment for eating
disorders for over two decades. Our programs offer a model of
treatment that blends medically sophisticated care with a
personalized treatment approach. Our work is grounded in
evidence-based strategies for adults and adolescents suffering from
eating disorders. We work from a multi-disciplinary treatment team
approach while integrating state-of-the-art medical, psychiatric,
nutritional, and clinical strategies to provide comprehensive care
within an intimate home setting. The Program Manager facilitates
the execution of all program operations in accordance with the
Monte Nido philosophy and mission. The Program Manager oversees the
administrative end of the daily functioning of the facility and
helps ensure that the clinical team can best carry out their duties
while conforming to state and other regulatory standards. Daily,
this role reports to the Clinical Director and supports the
Clinical Director through admissions and client chart oversight.
The Program Manager supervises and facilitates facility-wide
quality improvement and risk management in conjunction with and as
directed by the Compliance Director. We are seeking a Program
Manager to work at Walden located in Waltham, MA Pay:
$66,300.00-$75,000.00 (depending on education and experience)
LI-ONSITE Total Rewards:: Discover a rewarding career with us and
enjoy an array of comprehensive benefits! We prioritize your
success and well-being, providing: Competitive compensation
Medical, dental, and vision insurance coverage ( Benefits At a
Glance ) Retirement Company-paid life insurance, AD&D, and
short-term disability Employee Assistance Program (EAP) Flexible
Spending Account (FSA) Health Savings Account (HSA) Paid time off
Professional development And many more! We are committed to
creating a diverse environment and are proud to be an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. Responsibilities Include:: Facility Related Duties and
Responsibilities • Gather data, organize data, schedule and conduct
quarterly mandated meetings for Joint Commission, state licensure,
and OSHA (quarterly governing body, performance improvement and
safety committee). • Serves as facility point-person for all
compliance, licensing, and facility-related issues. • Work with the
Compliance Director in maintaining program compliance with State
licensing bodies, Joint Commission, and/or other regulating and
accreditation organizations for all relevant areas of
responsibility. • Ensure that facility-wide inspections are up to
date, ensuring facilities comply with building and safety codes,
and are well-maintained at all times. • Ensures stored client
personal belongings are accounted for and updates logs as needed. •
Participate in other areas of organization-wide compliance
activities, depending on time available, organizational needs, and
as requested. • Be responsible for Emergency Management and
Environment of Care, including but not limited to coordinating fire
drills, monthly safety audits, disaster drills, maintaining
Emergency Management Plans, and training staff on Emergency
Management Plans. • Update the Emergency Management binder with all
admissions and discharges. • Assist with the scheduling needs of
the facility in cooperation with the clinical director, as needed.
• In an emergency or declared state of emergency, may be required
to stay on-site as a part of the emergency team until the emergency
has ended. • Complete all Quarterly Meeting Minutes and submit them
timely manner to Compliance. • Coordinate with the property manager
and provide a list of required needs. • Certain facilities will
require maintaining appropriate salt and bleach within the water
filtration system. • Manage the facility vehicle, maintenance, and
logs. Administrative Responsibilities • Facilitates communication
with clients and families. • Responsible for recording daily
attendance and census into Salesforce by 9:00 am local time and
coordinating with Billing on all authorizations. • Establish,
maintain, and distribute all policies & procedures in conjunction
with the Compliance Director. • Manage Incident Reports and
associated documentation in conjunction with the Clinical Director.
• Familiarization with all client files and pertinent information
required at all times • Assist in chart management to ensure charts
contain all required completed documents with signatures included,
including but not limited to admissions and discharge audits, and
closing charts. • Attend and participate in all required staff
meetings and management meetings, and aid in the facilitation of
those meetings where needed. • Responsible for day-of admissions,
including creating client chart, coordination with Admissions,
ensuring client room is ready, inputting client data into computer
systems, orienting client and family to program, and reviewing all
consents with client. Then inform the outreach team of the
admission. • Facilitates tours with potential clients, outpatient
providers, and visiting professionals. • Ensure all admission and
discharge surveys are provided to the clients and completed. •
Supports the milieu, supports at the table, transportation, and
provides any additional coverage, as required. • Responsible for
discharge documents are completed and ensuring the client leaves
with all belongings. • Supervise administrative office operations,
including purchasing administrative and building supplies. •
Complete credit card reconciliation and uploading of receipts by
the end of each month. • Review all mail and send accounting and
checks mailed to the program. • Send invoices to accounting for
payment for any contractors. • Create all client binders and parent
information packets. Management Responsibilities • Executes daily
operations, including supervision of administrative services,
personnel management, and interdepartmental coordination. • Lead
and performance manage Lead Recovery Coaches and Recovery Coaches.
• Maintain and implement a schedule of Lead Recovery Coaches and
Recovery Coaches, including an on-call schedule. • On-call
responsibilities to include taking emergency phone calls regarding
the facility, as well as covering Recovery Coach shifts as needed.
• Assist in Joint Commission, OSHA, and State-required trainings
monthly and annually for all staff. • Issue and track mandated
monthly training logs/manuals for all staff, including off-site per
diem employees. • Ensure all the Monte Nido rules, policies, and
guidelines are adhered to, including facility health and safety
standards. • Coordinate with supervisors and the Human Resources
department to ensure staff are current with Joint Commission
employee requirements. • Assist in the completion of orientation
and onboarding with new hires. • Assist Human Resources staff in
maintaining personnel files up to date. • Complete timecards and
payroll on a bi-weekly basis for all staff. • This position will
require that you be available for On-Call when necessary and pick
up voids/call-offs. Overall Duties • Exercise maturity of judgment,
while maintaining strict confidentiality standards, and
professionalism in interaction with staff and clients at all times.
• Maintains the values and philosophy of the mission statement of
Monte Nido. • Adheres to and follows the Monte Nido policies and
procedures. • Provide additional program support as needed and as
appropriate. • Performs other tasks, as assigned. Qualifications::
High School diploma required; Bachelor's Degree or higher degree
preferred. Experience in a supervisory/leadership role working in a
day treatment, residential, or hospital setting. CPR certification
required, or within 90 days of hire montenido
Keywords: Monte Nido & Affiliates, LLC, East Hartford , Program Manager, Healthcare , Waltham, Connecticut
