Healthcare Call Center Rep
Company: Global Channel Management, Inc
Location: East Hartford
Posted on: January 10, 2022
Call center rep needs 2 years experience
Call center rep requires:
2 years minimum experience in call center environment
2 years minimum experience in a healthcare field.
Medicaid and/or CHIP programs a plus.
General knowledge of public health, Medicaid and human services
Bilingual capabilities a plus
Ability to provide Exemplary Customer Service and achieve results
through respect, empathy, knowledge and commitment.
MS Office Suite and Avaya telephone system
Call center rep duties:
Accurately respond to incoming calls received by the call
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT
agencies per procedures.
Provide clear, complete, accurate and objective information based
on full understanding of program requirements.
Log calls into call tracking system; note trends in consumer
questions and concerns, report and recommend measures to improve
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved
policies and procedures.
Keywords: Global Channel Management, Inc, East Hartford , Healthcare Call Center Rep, Healthcare , East Hartford, Connecticut
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