Phlebotomist
Company: Quest Diagnostics
Location: East Hartford
Posted on: January 15, 2021
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Job Description:
JOB TITLE: Patient Services Representative I (Phlebotomist I) -
Part Time
LOCATION: East Hartford, Connecticut
SCHEDULE: Monday-Friday 8:00AM-12:00PM plus Saturday rotation
Go the extra mile. Patients and Physicians rely on our diagnostic
testing, information and services to help them make better
healthcare decisions. These are often serious decisions with far
reaching consequences, and require sensitivity, tact and a clear
dedication to service. It's about providing clarity and hope.
In Patient Services you will work for the world leader in the
industry, with a career where you can expand your skills and
knowledge. You'll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about
the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important - it is
a patient-focused role where it is essential to remember that there
is a life and person behind every test tube. Your skills are
critical, as is your ability to work with the patients. The role is
varied and offers a developing career in Phlebotomy due to the
scale and reach of Quest. You can grow and improve your skills in a
fast-moving, supportive team environment. Most importantly, you can
help us make a real difference.
Job Summary
The Patient Services Representative I (PSR I) represents the face
of our company to patients who come to Quest Diagnostics, both as
part of their health routine or for insights into life-defining
health decisions. The PSR I draws quality blood samples from
patients and prepares those specimens for lab testing while
following established practices and procedures. The PSR I has
direct contact with patients and creates an atmosphere of trust and
confidence while explaining procedures to patients and drawing
blood specimens in a skillful, safe and accurate manner. The PSR I
will demonstrate Quest Leadership Behaviors while focusing on
process excellence skills and sensitivity to confidentiality and
accuracy to patient information. Successful applicants may be
assigned to work in a doctor's office, a patient service center, in
a house call environment, or as business needs dictate.
Job Accountabilities (Responsibilities)
1. Collect specimens according to established procedures. This
includes, but not limited to: drug screens, biometric screening and
insurance exams.
2. Administer oral solutions according to established training.
3. Research test/client information and confirm and verify all
written and electronic orders by utilizing lab technology systems
or directory of services.
4. Responsible for completing all data entry requirements
accurately including data entry of patient registration; entry of
test order from requisition or pulling order from database;
managing Standing Orders.
5. Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
information.
6. Data entry and processing specimens including: labeling,
centrifuging, splitting, and freezing specimens as required by test
order.
7. Perform departmental-related clerical duties when assigned such
as data entry, inventory, stock supplies, and answer phones when
needed.
8. Read, understand and comply with departmental policies,
protocols and procedures: (i.e. Procedure Manuals, Safety Manual,
Compliance Manual, Automobile Policies and Procedures, Employee
Handbook, Quality Assurance Manual); and ensure that all staff
members follow instructions.
9. Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
correct.
10. Assist with compilation and submission of monthly statistics
and data.
11. Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
logs.
12. Complete training courses and keep up-to-date with the latest
phlebotomy techniques.
13. Travel to Territory Manager meeting if held off-site or off
normal shift.
14. Participate on special projects and teams.
15. Stay up-to-date on company communications.
Job Requirements
1. Ability to provide quality, error free work in a fast-paced
environment.
2. Ability to work independently with minimal on-site
supervision.
3. Excellent phlebotomy skills to include pediatric and
geriatric.
4. Flexible and available based on staffing needs, which includes
weekends, holidays, on-call and overtime.
5. Committed to all Quest Diagnostics policies and procedures
including company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.
6. Must have reliable transportation, valid driver license, and
clean driving record, if applicable.
7. Must demonstrate superior customer focus; ability to communicate
openly and transparently with peers, supervisors and patients;
ability to accelerate and embrace change throughout Quest; and
knowledge of our business.
Physical Requirements
1. Lift light to moderately heavy objects. The normal performance
of duties may require lifting and
Keywords: Quest Diagnostics, East Hartford , Phlebotomist, Healthcare , East Hartford, Connecticut
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