Community Manager (Portfolio) - Hartford, CT

Company: Sentry Management
Location: East Hartford
Posted on: May 15, 2022

Job Description:

Sentry Management, Inc. a leader in the Community Management industry is seeking a Portfolio Community Manager in our Hartford division.SUMMARYThe Portfolio Manager (PM) is responsible for the day-to-day facilities maintenance of the associations they manage. The PM is responsible for coordinating with the corporate office departments of Accounting and Support Services in order to respond to the requirements of the association board of directors and the needs of each individual community. The PM maintains policies, standards, and practices both within and outside their assigned territory and ensures adherence to Sentry's Goals, Values, and Service Standard of our Foundation Principles.ADMINISTRATIVE RESPONSIBILITIES:Maintain an organized filing methodologyServe as liaison between association boards and legal counsel regarding covenant violationsPrepare manager reports and financial summaries to boards on a monthly basisManage the onboarding and exits of associations Respond to requests, emails, and calls in a reasonable amount of timeProvide written reports to boards regarding site visitsCoordinate with Collections Department to ensure effective assessment collection and follow the Collection Policy adopted by the BoardReview late notices and A/R reports with regard to ongoing delinquenciesCUSTOMER SERVICE RESPONSIBILITIESDocument, submit, and coordinate insurance claims on associations' behalfIdentify physical assets associations are maintainingIdentify and record violations of association governing documentsAssist in the implementation of enforcement policies as directed by the boardDevelop and implement maintenance, repair, and replacement programs approved by boardProject coordinationAssist the board in developing rules and regulationsSustain maximum client satisfactionServe as a helpful expert in exceeding customer expectations on a regular basisSupport management team in delivering the cadence of communicationCOMMUNITY MANAGEMENT RESPONSIBILITIESAssist with preparation of and participate in annual and general meetings, including mailings and noticesAssist in performing property visitsManage vendor proposals, contracts review and renewal, and prepare bid comparisons as requiredManage architectural requests and approvalsMaintain and understand all documents, Rules and Regulations, and conduct legal research as neededCoordinate with other employees such as janitorial, maintenance, administrative, and othersAnswer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendorsRecommend risk management and insurance professionals to boardsManage maintenance request from homeowners and boardCollect all invoices and code for payment, and follow-up on monthly assessments dueAttend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro -; provide to division leader as requiredProvide board and homeowner training on CommunityPro -APPLICANTS MUST:Posses strong written and verbal communication skillsHave a working knowledge of Microsoft Office SuiteBe able to work independently with minimal supervisionBe licensed in some statesLicensed to operate a motor vehicle with a clean driving recordBENEFITSMedical, Dental & VisionLife & ADShort-Term and Long-Term DisabilityPaid VacationPaid Sick/Personal TimePaid Holidays401(k)Sentry Management is an equal opportunity employer.

Keywords: Sentry Management, East Hartford , Community Manager (Portfolio) - Hartford, CT, Executive , East Hartford, Connecticut