Global IT Senior Director - End User Computing Engineering

Company: The Boston Consulting Group GmbH
Location: Boston
Posted on: May 3, 2025

Job Description:

Locations: Atlanta - Boston - GurgaonWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoWho You AreA strategic technology leader with extensive expertise in end-user computing, driving innovation, and delivering seamless user experiences. You balance short-term priorities with long-term technology strategies while leading high-performing global teams. With a strong technical foundation and a passion for user-centric solutions, you shape technology decisions, manage vendors, and partner with stakeholders to align technology with business goals.Role OverviewAs the Global IT Senior Director, Technical Area Lead (TAL), you will lead a global product engineering team responsible for Windows and Mac laptops, mobile devices, virtual desktops, peripherals, productivity software, digital experience monitoring, and printing services. You own the product vision, technical roadmap, and continuous innovation while ensuring operational excellence.Key Responsibilities:Technology & Strategy Leadership

• Define and execute the engineering roadmap for laptops, mobile devices, and print services.
• Establish and maintain technology roadmaps aligned with business needs.
• Evaluate emerging trends to drive innovation in End User Computing.
• Ensure adherence to technology standards while fostering technological health.Operational & Service Management
  • Own the Laptop, Mobile, and Printing platforms, ensuring performance, reliability, and user satisfaction.
  • Optimize laptop performance for a seamless user experience.
  • Establish proactive monitoring and KPIs for platform health.
  • Manage platform objectives, including Demand Management, Quality Assurance, Release Management / Design Authority, and Change Management.
  • Collaborate with IT Operations for 24/7 service availability and SLA compliance.People & Vendor Management
    • Mentor and support technical experts, fostering collaboration and knowledge-sharing.
    • Manage vendor relationships for staff augmentation, service delivery, and product development.
    • Drive governance efforts, chair platform health reviews, and maintain strong stakeholder relationships.What You'll Bring
      • 14+ years in IT leadership driving global technology strategies and teams
      • Proven expertise in End User Computing Required
      • Strong background in Agile Methodologies, stakeholder management and business alignment
      • Experience balancing technology innovation with operational excellence
      • Entrepreneurial mindset, comfortable in a fast paced, evolving environmentBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E - Verify Employer. for more information on E-Verify.
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Keywords: The Boston Consulting Group GmbH, East Hartford , Global IT Senior Director - End User Computing Engineering, Engineering , Boston, Connecticut