Senior Platform Engineer Core IT Infrastructure Boston, Massachusetts, United States Boston, Ma[...]

Company: Axon Enterprise
Location: Boston
Posted on: May 3, 2025

Job Description:

Join Axon and be a Force for Good
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Platform Engineer at Axon, you'll support our core infrastructure and internal tooling, blending hands-on system administration with deep ownership of our Atlassian ecosystem. You'll manage and evolve Jira across three tenant instances while ensuring the reliability and scalability of our server environments. This is a hybrid role that offers a unique opportunity to grow into DevOps and automation initiatives as we continue to scale.
What You'll Do

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• Location: This role requires you to be based within a commutable distance to one of our main R&D US hubs (Scottsdale, AZ; Boston, MA; Seattle, WA; Atlanta, GA; or San Francisco), with occasional onsite work as needed.
  
• Reports to: Sr. Manager, Global Infrastructure
  
• Direct Reports: None
  
• Administer and support Axon's server infrastructure, including physical and virtual machines (VMware), storage systems, backup solutions, and core services (Active Directory, DNS, DHCP).
  
• Serve as the primary administrator for Jira across three tenant environments - managing users, permissions, workflows, custom fields, automation, and third-party integrations.
  
• Support adjacent platforms such as Confluence, Jira Service Management, and Atlassian Access.
  
• Collaborate with Engineering, Product, and Business Operations teams to build and refine tools and processes within Jira and other internal systems.
  
• Drive automation of routine system and platform administration tasks using PowerShell, Bash, Python, or similar scripting tools.
  
• Monitor system performance and application health, ensuring high availability and responsiveness.
  
• Participate in infrastructure planning, patching, and upgrades - both in on-prem and cloud environments.
  
• Document configurations, standards, and processes to ensure maintainability and knowledge sharing across teams.
  
• Collaborate with Engineering and Platform teams on future-facing initiatives such as CI/CD tooling, infrastructure-as-code, and DevOps-aligned workflows.
  
• Participate in an on-call rotation for after-hours support of critical systems and platforms.
  
  What You Bring
  
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  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
    
  • 5+ years in system administration or infrastructure engineering roles, with experience supporting Windows and/or Linux environments.
    
  • 2+ years of hands-on experience administering Jira in a professional environment - ideally across complex or multi-tenant instances.
    
  • Strong understanding of Atlassian platform administration, including permission schemes, workflow design, user management, and automation rules.
    
  • Experience with Confluence, Jira Service Management, Atlassian Access, or related tools is a plus.
    
  • Familiarity with scripting languages (PowerShell, Bash, Python) and an interest in infrastructure automation.
    
  • Strong problem-solving abilities and a detail-oriented mindset.
    
  • Effective communication skills and ability to collaborate across technical and non-technical teams.
    
  • Experience with or interest in DevOps concepts and tools (e.g., GitHub Actions, GitLab CI/CD, Jenkins, Terraform, Ansible) is a plus.
    
    Benefits that Benefit You
    
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    • Competitive salary and 401k with employer match
      
    • Discretionary paid time off
      
    • Paid parental leave for all
      
    • Fitness Programs
      
    • Emotional & Mental Wellness support
      
    • Snacks in our offices
      
      Benefits listed herein may vary depending on the nature of your employment and the location where you work.
      The Pay: Axon is a total compensation company, with base pay, bonus, and stock awards. The starting base pay ranges from USD 105,000 to USD 168,000 depending on geographic market and other factors. For more details, visit www.axon.com/careers/benefits.
      Don't meet every single requirement? That's okay. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are committed to building diverse teams that reflect the communities we serve.
      Studies show women and people of color are less likely to apply unless they meet every qualification. If you're excited about this role and our mission to Protect Life, we encourage you to apply regardless of whether you meet every requirement.
      The above job description is not exhaustive and may change based on business needs. Some roles may require legal eligibility to work in a firearms environment.
      Axon is committed to safety, environmental, and health regulations. Employees are encouraged to report safety concerns and activities impacting the environment.
      We are an equal opportunity employer that values diversity and inclusion. For accommodations during the application process, email recruitingops@axon.com.
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Keywords: Axon Enterprise, East Hartford , Senior Platform Engineer Core IT Infrastructure Boston, Massachusetts, United States Boston, Ma[...], Engineering , Boston, Connecticut