Field Engineer 3

Company: Eteam Inc
Location: Rensselaer
Posted on: April 26, 2024

Job Description:

*NIT1*About the companyeTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, were one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.*Job Title: Field Engineer 3**Locat*i*on :* *Rensselaer New York 12144**Duration: * *9+ months **Pay rate: $20 to 22/hr on w2 **# Of Positions: 01**Pre-screen Questions:*How many years experience do you have with Laptop Break/Fix?How many years experience do you have with Windows 7?How many years experience do you have with Lenovo Hardware?How many years experience do you have with Apple?How many years experience do you have with Troubleshooting?How many years experience do you have with Software Installs?How many years experience do you have with Networking?*Job Summary** The main duties of this position will include Break fix experience and customer service skills.* 1-2 years of technical experience is Preferred. Manager will consider entry level/recent grads as long as they have a good work ethic and are trainable,*Summary:* As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.*Responsibilities:** Provides support for software, hardware and networking support for desktops, laptops, and servers.* Provides maintenance and support on legacy products.* Supports Core, server products.* Performs disk replacement on enterprise storage products.* Installs and maintains PCs and associated software, networks, servers, and peripherals.* Supports network products from operational and maintenance perspectives.* Performs installs, moves, adds and changes as required.* Tests and certifies PCs, networks, servers, and client approved applications.* Provides follow-up on problems or escalation.* Maintains a high degree of professionalism in actions, demeanor, and dress.* Ensures customer satisfaction throughout the service delivery transaction.* Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemJob Type: ContractPay: $20.00 - $22.00 per hourSchedule:* 8 hour shiftWork Location: In personby Jobble

Keywords: Eteam Inc, East Hartford , Field Engineer 3, Engineering , Rensselaer, Connecticut