Junior Network Engineer

Company: PRI Technology
Location: East Hartford
Posted on: January 21, 2023

Job Description:

Our client in Hartford is looking for a Junior Network Engineer to join their IT team. This role will be part of the network infrastructure team and report to the VP of Information Technology.



This role will be working in a hybrid environment, 3 days onsite, 2 days remote



Responsibilities:

• 
  
• Performs configuration, installation, troubleshooting maintenance and repair of hardware and software related to: networking, VoIP, and Wireless network equipment.
  
• Utilizes ITSM software for logging, forwarding, working, and closing tickets for all support cases.
  
• Provides excellent customer service with problem resolution. Ensures problem resolution by initiating and tracking problem assignments. Establishes strong working relationships with internal customers and uses superior phone etiquette. Ensures internal customer satisfaction by responding to all help desk requests in a timely and professional manner. Works closely with other IT staff to ensure all help desk cases are resolved within the established SLAs.
  
• Administers Remote access, DNS, DHCP
  
• Provides "on-call " support on assigned nights and weekends.
  
• Assists with Patch Management of network equipment and systems as assigned.
  
• Administer moves, adds, and changes for users of IT systems, which include VPN access, MDM solution, instant messaging, and web conferencing.
  
• Ensures documentation is available and up-to-date for all assigned procedures in accordance with department standards.
  
• Performs related duties and special requests as assigned.
  
  
  
  Education and/or Experience:
  
  Bachelor's degree in a computer or business-related field from an accredited college or university and 2-3 years related work experience, or equivalent combination of education and experience. Experience must be in a networked environment.
  
  
  
  
  Lori Sklarski
  
  Senior Technical Recruiter
  
  PRI Technology
  
  P: 973.732.5454 x27
  
  C: 973.432.9968
  
  F: 973.732.5456
  
  
  
  

Keywords: PRI Technology, East Hartford , Junior Network Engineer, Engineering , East Hartford, Connecticut