Business System Technician I/II

Company: Windstream
Location: East Hartford
Posted on: January 11, 2022

Job Description:

DescriptionGeneral Summary Installs, maintains, repairs and is active in design and connectivity of telecommunication system equipment for business/enterprise customers. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers' needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Operates a variety of tools and devices including test equipment. Safely operates and maintains clean and organized company service vehicle. Completes necessary safety training and adheres to safety standards and regulations.QualificationsMinimum Requirements: Demonstrated communication and customer service skills. Strong math and technical skills. Attention to detail and problem solving skills. Comprehensive knowledge of computers, networks, relevant applications, and job related functions. Valid driver's license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs. Education and Experience: Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony experience or an equivalent combination of education and directly related telephony experience required. Desired Qualifications: Degree in electronics, telephony, or computer technology. Certifications in applicable system platforms is required. High level of proficiency and experience with Customer Premise Equipment (CPE) voice and or data is required, including programming and configuring of CPE applications and other large phone systems.Minimum Requirements: Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.Job Category: Field OperationsLocations: US-Connecticut-East HartfordEEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, East Hartford , Business System Technician I/II, Engineering , East Hartford, Connecticut