Front of House / Receptionist Team Lead (Professional Services)

Company: Montpellier Resourcing
Location: Boston
Posted on: May 3, 2025

Job Description:

Up to -45,000 plus excellent bonus and benefitsA fantastic opportunity has arisen to join a highly regarded professional services company as part of their Front of House team. They are seeking a professional, friendly, and proactive candidate who will be able to aide and assist all clients throughout the entirety of their visit, ensuring a boutique experience for every guest. As a Team Lead, you will be responsible for managing the front desk, training new team members, and managing schedules. You will also be the main point of contact for other departments across the business and suppliers.Duties of the Front of House Receptionist Team Lead will include:

• Manages overall front desk operations, including staff training, scheduling, and performance management.
• Ensures smooth and efficient operation of the reception area, proactively troubleshooting and resolving issues.
• Manages booking and appointment systems, optimizing the utilization of 15 rooms.
• Coordinates room inspections and generates work orders for cleaning and facilities departments, ensuring rooms are guest-ready.
• Acts as a primary point of contact for guests, providing exceptional service.
• Provides refreshments, including making tea and coffee, and serving guests.
• Executes room preparation, including clearing rooms, restocking minibars, washing and polishing glassware, and setting up morning room refreshments.
• Orders food and beverage supplies from suppliers, reconciling deliveries with orders.
• Keeps track of action points and ensures timely completion of all tasks.Requirements for the successful Front of House Receptionist:
  • 1-2 years of proven experience managing a Front of House (FOH) team.
  • Experience gained in a 4-star+ hotel, spa, or equivalent hospitality environment.
  • Demonstrates a high level of professionalism and excellent presentation skills in interactions with clients and colleagues.
  • Keen eye for detail, with a focus on maintaining high standards in client meeting rooms and common areas.
  • Effective leadership skills, including the ability to motivate, guide, and build a cohesive team.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with booking systems.
  • A-level education or equivalent.
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Keywords: Montpellier Resourcing, East Hartford , Front of House / Receptionist Team Lead (Professional Services), Administration, Clerical , Boston, Connecticut