Senior Loan Support Specialist

Company: BankTalent HQ
Location: Natick
Posted on: May 15, 2025

Job Description:

Overview

This position provides substantial technical and customer interaction support to Team Leaders, commercial banking officers and other Commercial Relationship Specialists as a key resource, including taking a leadership role in interactions with key business partners at the bank. Day- to- day responsibilities include preparation of loan documentation packages, resolution of customer operating problems, review and resolution of exception reports, and working with commercial customers on day-to-day support requirements to insure MSB delivers high quality service to those customers. Performs any function necessary within scope of authority and expertise, to provide the highest level of service and responsiveness to customer.

Responsibilities

• Actively works with Commercial Banking Team Leaders, Loan Officers, Customers and Internal Operating Departments to facilitate and support new and existing commercial loan, deposit and cash management business.
• Individual takes a leadership role to improve internal processes and work practices to insure that team members and LSS staff are informed and trained in best practices. Serves as a primary trainer of the LSS group regarding new hires, new policies/procedures, new loan types.
• Prepares loan documentation packages that reflect the specific underwriting loan structure unique to each transaction. Works with outside legal counsel and internal loan operations staff to insure all required documentation is gathered and prepared for review and execution by commercial banking officer, including checklists and set-up forms for new loan accounts and modification of existing loan accounts.
• Responsible for loan funding based on approved commitments and requirements to be met at closing. Orders and reviews such documents as Flood Certifications, Appraisal and Environmental Inspections, Insurance Certificates and OFAC checks.
• Follows up on post-closing documents to ensure all legal and insurance requirements are met. Insures closed loan packages are property processed and appropriate records/files obtained, correctly and accurately completed, and properly filed in the appropriate credit and/or legal file.
• Performs a review of the CAM or Officer Approval Memo for accuracy and consistency. Prepares Term Sheets and Commitment Letters from approved CAM/Officer Memo.
• Performs a pre-close review of the loan documents before closing. Works with commercial banking officer and legal counsel to effect any changes needed.
• Works to successfully transition new customers to the bank with all aspects of the Lending and Deposit /Cash Management Relationship.
• Works on a day-to-day basis with assigned relationships to support customer activity that includes loan advances and pay downs, loan participation financings, and monitoring deposit accounts for over advance and overdraft activity, and resolve account access and funding issues. Reconciles construction loan advances against budgets, prepares advances, and executes disbursements in compliance with inspecting engineer signoffs and loan agreement requirements. Provides historical account information to customers and their advisors in compliance with bank policy. Resolves operational issues and documentation exceptions.
• Establishes electronic credit files for new loan customers and maintains electronic credit files for existing customers in an orderly manner. Reviews, updates and maintains the Financial and Covenant tracking report to obtain required ongoing credit file documentation such as financial statements, tax returns and updated personal financial statements. Actively communicates with corporate management, accountants and financial advisors outside of the bank to secure and maintain information.
• Maintains monthly and quarterly management reports including borrowing base reports that govern lines of credit, regulatory compliance reports, and sales and sales activity reports. Maintains and reviews Loan Maturity/Renewal report to ensure loans and cash management products are renewed and extended in a timely manner.
• Works closely with Loan Servicing to ensure that loan transactions are posted, processed, and correctly booked in a timely and accurate manner. Responsible for insuring the input documents for submission to Loan Servicing or other processing areas are complete, accurate and property signed/authorized. Reviews and corrects key information on loans booked. Works closely with Loan Servicing regarding the set-up and process development/improvement as to new loan products with the Bank - i.e. Agented Bank Loans, Participations, Standby and Documentary Letters of Credit, Libor loans and SWAPs.
• Solves a variety of relationship account issues. Researches resolutions.
• Assists loan officers and the Credit Department in preparation of loan submissions including but not limited to credit analyses and loan approval requests, including electronic Credit Request Sheet, Credit Terms & Conditions Template, Commitment Letter, Loan Documentation Checklist, and OFAC check forms, and works with Credit Administration to order, track and receive reports.
• Provides Cash Management support for completion of forms for new account openings and modifications to existing accounts, including online banking, remote deposit, lockbox, wire transfer and ACH activity for general operating accounts, construction loan accounts and escrow accounts. Works directly with cash management and branch personnel and internal records and loan servicing departments. Attends customer meetings with Cash Management to evaluate and set up new and review existing customers.
• Refers sales opportunities to other departments or bank affiliates in support of established objectives.
• Ensures full compliance with Bank's Information Security Policies and Procedures.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Performs related and unrelated duties as may be required.
  Requirements
  
  Education
  
  • Associate's Degree or equivalent related work experience is RequiredWork Experience
    
    • 5+ years of commercial banking operational and customer administrative experience is Required
    • Prior experience working with legal documents is PreferredKnowledge, Skills, and Abilities
      
      • Must have strong organizational, operational, problem-solving, project management and communication skills.
      • Must possess intermediate technology skills including knowledge of word processing database and excel spreadsheet applications.
      • Must possess ability to act independently and take a leadership role under prescribed guidelines.
        EEO Statement
        
        Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesRequired
        Preferred

        Job Industries

        • Other

Keywords: BankTalent HQ, East Hartford , Senior Loan Support Specialist, Accounting, Auditing , Natick, Connecticut