Senior Product Manager - 1704522
Company: Fidelity Investments
Location: Smithfield, RI
Posted on: May 19, 2017
Job Description:
Duties: Will assist with the development of the vision,
strategy, and business plans for multiple projects related to Online Account
Opening. Serve as the Online Account Opening product manager to lead the
execution of digital sales conversion strategy. Primary Responsibilities: • Make strategic recommendations on optimization and
analytics related to Online Account Opening performance. • Lead Account Opening scorecard publication and analysis of insights. • Identify innovative opportunities to enhance customer
experience and optimize more qualified leads into the Account Opening
experience. • Review operational aspects of the projects, including
deliverables prepared by team and budget. • Project manage the delivery of Online Account Opening projects
and enhancements on Fidelity.com. • Facilitate the definition of project scope, goals, and
deliverables. • Monitor and report on progress and escalate issues that may
impact delivery dates. • Coordinate the implementation of multiple projects in
partnership with product and technology teams. • Develop next generation end-to-end journey mapping. • Review project evaluations and assessments of results. • Facilitate online programs to ensure best-in-class
experiences, including redesigning sections of the website, improving
customer experience, increasing sales effectiveness of the web channel,
coordinating integration with broader technology and digital initiatives, and
launching new products. • Define and manage a customer, prospect, and representative
testing strategy to provide direction and validation of changes. Requirements: Bachelor’s degree (or foreign education
equivalent) in Computer Science, Engineering, Information Technology,
Information Systems, Mathematics, Physics, or a closely related field and five (5)
years of experience in the job offered or five (5) years of experience in
business analysis and project management within an asset management or
risk technology environment; or, alternatively, Master’s degree (or
foreign education equivalent) in Computer Science, Engineering,
Information Technology, Information Systems, Mathematics, Physics, or a
closely related field and three (3) years of experience in the job offered or
three (3) years of experience in business analysis and project management
within an asset management or risk technology environment. Candidate must
also possess: Demonstrated Expertise (“DE”) in process modeling using
UML (use cases, sequence diagrams, and activity diagrams) and
traceability metrics mappings; DE performing large/complex data analysis (customer
throughput analysis, pathway analysis, and scorecard metrics analysis) and
creating data analysis reports using SQL Server Reporting Services,
Tealeaf, or Adobe SiteCatalyst; DE project managing technology and complex
data analysis reporting projects within an asset management
environment; DE creating logic and queries to support reporting and automated
data push and pull processes within an asset management reporting
environment. To apply, visit http://jobs.fidelity.com and search for Job
Number 1704522.
Keywords: Fidelity Investments, East Hartford , Senior Product Manager - 1704522, Finance , Smithfield, RI, Connecticut